Accidents

By general contract agreement with transportation providers:  

• Passenger fatalities,  injuries, and major incidents must be reported to Veyo within one hour.
• All accidents must be reported to Veyo on the day they accident occurred.
• A written report must be submitted to Veyo within 3 working days.

Requirements may be more stringent based on client contract.  All reports can be made using the following methods:

• Completing an online form at https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000495472 
• Calling Trip Dispatch/provider support

Here is the information you will need to gather and report to Veyo:

1.      Provider name
2.      Provider contact name
3.      Provider contact information
4.      Passenger name
5.      Trip #
6.      Driver name
7.      Vehicle
8.      Date/time of pickup
9.      Date/time of accident
10.  Date/time of report to Veyo
11.  Location of accident
12.  Was anyone transported by an ambulance
13.  Accident Type (rear ended, hard break, t-bone, vehicle merged into each other)
14.  How many vehicles were involved
15.  What was the providers vehicle's motion right before the accident
16.  Details of accident
17.  Whether the passenger had a seatbelt on
18.  If a wheelchair passenger:
    1. Was the passenger seat-belated into the chair - describe the wheelchair securement process
    2. Was there a secondary lap (posey) belt in use
19.  Any applicable photos
20.  List of information of other parties involved in the accident
21.  Police Report Number (if applicable)
22.  Police jurisdiction where report filed (if applicable)
23.  Provider’s insurance company
24.  Claim number assigned by provider’s insurance company
25.  Detailed statement by the driver describing all events from the time of arrival at the pickup location
26.  Driver training records related to driving skills, passenger safety, wheelchair securement, etc.