The Veyo Provider Network
Why is Veyo Different?
Veyo is focused on simplifying and optimizing the NEMT process through technology. All of our trip dispatching and reporting is completed through the Veyo Portal, and the Veyo Platform tracks and manages participant eligibility and trip data. If you ever have a question about a trip or don’t think it was recorded correctly, it’s easy to bring up the trip details and sort things out.
Does Veyo have any experience doing this?
Yes! Veyo has over 20 years of experience managing NEMT services under the name Total Transit.
How do I sign up to be a provider with Veyo?
Sign up to be a provider at veyo.com/providers, click on “Join the Veyo Provider Network”, and fill out the Provider Form. Once you’ve completed the form, our Provider Operations Team will reach out to you with next steps.
How does Veyo pay their providers?
If you are using the Veyo app, you will be paid electronically once a week. During the signup process, we will get you signed up for the direct deposit. If you are not using the Veyo app, you will be paid monthly.
Do I need special insurance?
Yes, your insurance must be at the level required by the class/type of vehicle you have registered.
Is there an accepted list of insurance companies that I should work with?
No, you are welcome to choose your own insurance company.
What is a National Provider Identification number and do I need one?
A National Provider Identification number is a unique 10-digit number issued to health care providers by the Centers for Medicare and Medicaid Services (CMS). You are not required to have one but we highly recommend you register for one. You can do so here
Can I be a provider if I only have one vehicle?
Can I operate outside of the state I was originally contracted in?
Yes. We encourage you to grow your business.
How much does Veyo pay?
Rates vary by city and/or state.
What exactly is needed to prepare for credentialing? What existing state records/requirements can providers use that were already ordered (Ex. background checks)?
To prepare for credentialing, providers should collect company, driver, and vehicle documents as listed on the sign up page. Providers with existing, valid background checks will not need to complete additional background checks for Veyo.
If drivers currently have a "clientele" with a very personal connection that they want to continue to service, will they be able to keep those riders?
The contract with the health plan has a provision that allows a client to name a preferred provider if it is deemed in the best interest of the client and the health plan. Veyo will make every attempt to honor the current client base, but may not be able to honor all requests.