Passenger Issues – Veyo Third Party Provider Support

Passenger Behavior	This member is a constant no show Ensure that each member is finalized appropriately as a no-show. This member is a constant cancel at the door Submit passenger behavior report: https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000491532
Aggressive or Disruptive Behavior	Submit passenger behavior report: https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000491532
Refusing Seatbelt	Submit passenger behavior report: https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000491532
Smoking	There is no smoking in any vehicle, by driver or passenger. Refer to Policies and Procedures Submit passenger behavior report: https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000491532
Requesting Route Detour	There are to be no route detours, unless for safety reasons. If Passenger becomes aggressive or refuses, submit passenger behavior report: https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000491532
Not Providing Car Seat	There is to be no transporting of minors without a legal car seat. If the passenger becomes aggressive or refuses, submit passenger behavior report: https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000491532
Too Many Additional Passengers	Submit passenger behavior report: https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000491532
Requesting Additional Services	Most contracts limit service to Door to Door or Door through Door. Kindly ask Partners to educate their drivers to this. If there is a persistent problem with a particular Passenger, submit passenger behavior report: https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=360000491532

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