Trip Issues

I cannot accommodate these trips, what do I do? 

• Confirmed trips are not able to be declined in the provider portal. 3POs must contact their provider support line and speak to a representative. 
• Confirmed trips will only be removed if other accommodations can be found.

These trips are missing from my portal, where are they?

• Contact provider support via the phone line if you've identified a trip that has gone missing the day it is supposed to take place. 
• Contact providersupport@veyo.com if you've identified a missing trip retroactively. 

A member would like to add a stop / update their pick-up or destination address.

• Instruct the member to contact their health plans trip scheduling dept to create the add-on. 

This member's address is incorrect.

• Instruct the member to contact their health plans trip scheduling dept to create the add-on.