We wanted to let you know about a recent update to the Veyo system that will help us better track any occurrences of the COVID-19 virus.
Starting on Wednesday, March 18th, when you finalize a trip and cancel the trip in the Veyo provider portal, you will see a new cancellation reason called “COVID-19.” This reason should be used if a member canceled a trip because of the COVID-19 virus. These trips will be reported to the health plan to help them track the impact of the COVID-19 virus.
In addition to the new cancellation reason, we’d like to remind you of the importance of having an accurate vehicle and driver information attached to each trip. As we attempt to track and stop the spread of COVID-19, it will be important to have accurate and reliable information on each trip that is completed.
In the case that a member reports a diagnosis of COVID-19, we will need to know which driver transported the member so the drivers can be notified of the potential risk. If a driver reports a diagnosis of COVID-19, we will need accurate trip records for the driver so we can identify any members that may have been transported by that driver and communicate the risk of exposure.
If you have any questions, please contact us at firstname.lastname@example.org.